Smart IVR receptionist

A modern phone menu that understands both keypresses AND natural speech: "press 1 for sales" or just "I need to pay my bill" both route correctly. Press 0 (or ask) for a human from anywhere — no rigid, frustrating tree.

Multi-step flowGlobalEnglish

Runs on web, telephony.

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Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Last updated 2026-09-15

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Smart IVR receptionist is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Thanks for calling! You can press or say it: 1 for sales, 2 for support, 3 for billing, 4 for hours and location, or 0 for an operator. How can I help?”

How it works

1
Main menu
Present the menu and listen for a keypress OR a spoken intent. If it's unclear, briefly re-offer the four options plus 0 for an operator.
2
Sales
Route to sales: use to_sales to transfer.
3
Support
Route to support: use to_support to transfer.
4
Billing
Route to billing: use to_billing to transfer.
5
Hours & location
Answer the caller's hours, location, or directions question from your knowledge base. Then ask if there's anything else; if so, re-offer the menu.
6
Operator
The caller pressed 0 or asked for a person: use to_operator to transfer to reception.

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Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Smart IVR receptionist agent do?+

How does the Smart IVR receptionist agent handle a call?+

It follows a guided flow: main menu, sales, support, billing, hours & location, and operator. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to launch Smart IVR receptionist?+

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Smart IVR receptionist support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Smart IVR receptionist agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup