Capabilities
AI voice agent capabilities
Every action a Telenow voice agent can take during a call — each backed by integrations and ready-made templates.
All capabilities
Book calendar event
Book a calendar event for the caller in real time.Book an appointment
Book the appointment against the caller’s own contact record.Send booking link
Send a single-use booking link the caller can pick a slot from.Cancel an appointment
Cancel a booking cleanly — the slot is freed and the record kept.Check appointment availability
Read live free slots so the agent only ever offers times that exist.Check calendar availability
Check live calendar availability before offering times.Get an appointment
Confirm the time and status of a booking the caller is asking about.List a contact’s appointments
See a caller’s existing bookings before offering them a new one.Reschedule an appointment
Move an existing booking to a new free slot on the call.Create a checkout link
Create a ready-to-pay checkout link to recover a cart or take an order.Add tags to a contact
Tag a contact mid-call to trigger the follow-up workflow behind it.Create CRM contact
Create a contact in your CRM during the call.Create CRM lead
Create a new lead in your CRM straight from the conversation.Add a note to a contact
Write what was said and agreed onto the customer record as the call ends.Create an opportunity
Open a deal in your pipeline the moment a caller shows buying intent.Create a CRM task
Raise a follow-up task with a due date so nothing is dropped after the call.Get an account
Read the company record behind a caller — industry, location, main number.Get a case
Answer “what is happening with my ticket” from the live case record.Get a company
Read a company record mid-call — industry, location, main number.Get a CRM contact
Pull a CRM contact’s full record by ID once you know who is calling.Get a custom object record
Read a record from your own custom CRM object during the call.Get a CRM lead
Pull a lead’s status and details while the caller is on the phone.Get an opportunity
Pull one deal’s stage, value and status to answer a caller’s question.Look up a staff member
Name the staff member handling a case, so the caller knows who has it.List an account’s opportunities
Tell a caller what deals are open on their company account.List a contact’s companies
See which companies a caller is attached to before you answer.List a contact’s opportunities
Tell a caller exactly where their open deal or enquiry stands.List a contact’s tasks
Check what is still outstanding on a caller’s account before answering.list_contacts crm
Let your AI voice agent list_contacts crm.list_leads crm
Let your AI voice agent list_leads crm.log_call crm
Let your AI voice agent log_call crm.Log a phone call
Log the call itself on the customer timeline — subject, notes and duration.Look up CRM contact
Look up an existing CRM contact to personalise the call.Update an account
Correct a company’s details on the call rather than after it.Update a company
Correct a company’s details while the caller is still on the line.Update a CRM contact
Correct a caller’s details in your CRM while they are on the phone.update_contacts crm
Let your AI voice agent update_contacts crm.Update a custom object record
Update your own custom CRM object from what the caller says.Update a CRM lead
Move a lead’s status or correct its details during the call.update_leads crm
Let your AI voice agent update_leads crm.Update an opportunity
Move a deal to the next stage, or mark it won, during the call.list customer
Let your AI voice agent list customer.Look up a customer
Recognise the caller from your store and see their order history.append db
Let your AI voice agent append db.create db
Let your AI voice agent create db.find db
Let your AI voice agent find db.modify db
Let your AI voice agent modify db.query db
Let your AI voice agent query db.update db
Let your AI voice agent update db.Create a discount code
Generate a one-time discount code to offer the caller on the spot.Look up form responses
Look up prior form responses to continue where they left off.Look up form submissions
Pull existing form submissions to verify the caller.Submit form
Submit a form on the caller’s behalf with the details collected.send gmail
Let your AI voice agent send gmail.append http
Let your AI voice agent append http.list http
Let your AI voice agent list http.Look up unpaid invoices
Tell a caller exactly what is outstanding, and send them a link to pay it.Create an order
Place an order for the caller — phone orders and cash-on-delivery.List customer orders
Pull a caller’s recent orders to recognise them at the start of the call.Look up an order
Look up an order mid-call to answer status, payment and delivery questions.Update an order
Update an order during the call — confirm COD, change status, add a note.Send payment link
Generate a payment link during the call and send it to the caller.Refund a payment
Refund a payment the caller is entitled to, for an amount you have agreed out loud.Check a payment
Confirm on the call whether a payment actually went through before promising anything.Search products
Search the store catalogue for price, stock and availability.Create record
Create a record in your database or table from the call.create records
Let your AI voice agent create records.list records
Let your AI voice agent list records.update records
Let your AI voice agent update records.Append to spreadsheet
Append a row to a spreadsheet as the call happens.append_row sheets
Let your AI voice agent append_row sheets.Find spreadsheet rows
Look a caller up in your spreadsheet mid-call — by phone, name, or booking ID.list_rows sheets
Let your AI voice agent list_rows sheets.Update spreadsheet row
Update a spreadsheet row live on the call — change a status, a slot, a note.update_rows sheets
Let your AI voice agent update_rows sheets.Look up subscriptions
Answer “what am I paying for” and “when does it renew” from the live record.Add a note to a ticket
Write what was said and agreed onto the ticket as the call ends.Create support ticket
Open a support ticket from the conversation, with context attached.Get a support ticket
Answer “what is happening with my ticket” from its live status.List a caller’s tickets
See what a caller has already reported before asking them to repeat it.Update a support ticket
Move a ticket on — resolve it, or raise its priority — while the caller is still on the line.list_templates whatsapp
Let your AI voice agent list_templates whatsapp.read whatsapp
Let your AI voice agent read whatsapp.Send WhatsApp
Send a WhatsApp message mid-call — confirmations, links, receipts.send_template whatsapp
Let your AI voice agent send_template whatsapp. $1.00 free credit on signup
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