Capability

Send payment link from an AI voice agent

Send payment link is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls send payment link as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-09-15

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add send payment link as a tool.
2
Connect
Authorise send payment link and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses send payment link automatically on every call.

Integrations that send payment link

Razorpay

Create a payment link mid-call and send it to the caller (pair with Send WhatsApp). Indian payments via Razorpay.

Stripe

Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.

Templates that send payment link

Abandoned-cart win-back

Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.

Payment-reminder collectionsFlow

Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.

Soft collections (early reminder)

A gentle early-stage reminder for payments just past due — friendly nudge with an easy payment link, no pressure.

Food ordering & takeawayFlow

Takes takeaway and delivery orders by phone: builds the order item by item, makes one tasteful upsell, totals it up, and sends a payment link plus WhatsApp confirmation. Handles menu questions inline.

Insurance renewal reminderFlow

Reminds policyholders their cover is due for renewal and makes it easy to renew — sends a secure payment link, routes coverage questions to a licensed agent, and records who declined.

Gym membership win-backFlow

Re-engages lapsed or cancelling members with a genuine offer, renews on the spot via a payment link, and captures the reason when they decline — turning churn into insight and saves.

Telecom plan renewal & upgradeFlow

Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp.

Rent payment reminderFlow

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

School fee reminderFlow

Reminds parents about due school fees respectfully, sends a secure payment link and WhatsApp follow-up, and notes a promise-to-pay or instalment request when a parent needs more time.

Utility bill reminder (India)Flow

Reminds customers of a due electricity, water, or gas bill, confirms the account, and makes it easy to pay with a secure link plus a WhatsApp reminder — reducing disconnections and late payments.

Frequently asked questions

How does an AI voice agent send payment link?+

Telenow exposes send payment link as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent send payment link?+

Razorpay and Stripe all provide this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Which templates already send payment link?+

Abandoned-cart win-back, Payment-reminder collections, Soft collections (early reminder), Food ordering & takeaway, Insurance renewal reminder, Gym membership win-back, Telecom plan renewal & upgrade, Rent payment reminder, School fee reminder, and Utility bill reminder (India) use it out of the box — install one and connect your account to go live.

Does it work on phone and WhatsApp?+

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can send payment link on whichever channel the customer is on.