Integration

Commerce & paymentsConnect with an API key

Razorpay voice AI integration

The Razorpay integration connects your AI voice and chat agents to Razorpay, so they can create a payment link on a live call. It's a commerce & payments connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

Razorpay API docs

Last updated 2026-09-15

What your agent can do with Razorpay

Create a payment linkSend payment link

Create a Razorpay payment link for the caller. Returns a short URL you can read out or send over WhatsApp/SMS.

Inputs

Field	Type	Description
amount	integer	Amount in the currency's SMALLEST unit — paise for INR (500 rupees = 50000), cents for USD, and whole yen for JPY, which has no smaller unit.
amount_rupees*	number	The amount to charge, as a normal number in the chosen currency — 20.45 for Rs 20.45, 999 for Rs 999, 1.65 for $1.65. Decimals are fine. Do NOT convert to paise or cents: that is done for you, using the currency's own exponent.
currency	string	Three-letter ISO currency code, e.g. INR, USD, AED. Defaults to INR. Anything other than INR requires international payments to be enabled on the Razorpay account.
customer_name	string	Caller name
customer_phone*	string	Caller phone with country code, e.g. +919876543210
description	string	What the payment is for

What you'll need to connect Razorpay

Connect with an API key. In Telenow, open Integrations → Razorpay and provide:

Key ID
Key secret

Agent templates that use Razorpay

Abandoned-cart win-back

Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.

Payment-reminder collectionsFlow

Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.

Soft collections (early reminder)

A gentle early-stage reminder for payments just past due — friendly nudge with an easy payment link, no pressure.

Food ordering & takeawayFlow

Takes takeaway and delivery orders by phone: builds the order item by item, makes one tasteful upsell, totals it up, and sends a payment link plus WhatsApp confirmation. Handles menu questions inline.

Insurance renewal reminderFlow

Reminds policyholders their cover is due for renewal and makes it easy to renew — sends a secure payment link, routes coverage questions to a licensed agent, and records who declined.

Gym membership win-backFlow

Re-engages lapsed or cancelling members with a genuine offer, renews on the spot via a payment link, and captures the reason when they decline — turning churn into insight and saves.

Telecom plan renewal & upgradeFlow

Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp.

Rent payment reminderFlow

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

School fee reminderFlow

Reminds parents about due school fees respectfully, sends a secure payment link and WhatsApp follow-up, and notes a promise-to-pay or instalment request when a parent needs more time.

Utility bill reminder (India)Flow

Reminds customers of a due electricity, water, or gas bill, confirms the account, and makes it easy to pay with a secure link plus a WhatsApp reminder — reducing disconnections and late payments.

Other Commerce & payments integrations

Stripe

Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.

Frequently asked questions

What can an AI voice agent do with Razorpay?+

During a live call or chat, a Telenow agent can create a payment link — each runs as a tool the agent calls mid-conversation, so it acts on Razorpay in real time without a human.

How do you connect Razorpay to Telenow?+

In Telenow, open Integrations, pick Razorpay, and you paste a Razorpay API key into the connection, then bind it to your agent. Then add its commerce & payments tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Razorpay?+

Abandoned-cart win-back, Payment-reminder collections, Soft collections (early reminder), Food ordering & takeaway, Insurance renewal reminder, Gym membership win-back, Telecom plan renewal & upgrade, Rent payment reminder, School fee reminder, and Utility bill reminder (India) all use Razorpay. You can install any of them and connect your Razorpay account in a couple of clicks.

Does Razorpay work on phone calls and WhatsApp?+

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Razorpay works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Razorpay integration cost?+

Connecting Razorpay is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

$1.00 free credit on signup

What your agent can do with Razorpay

What you'll need to connect Razorpay

Agent templates that use Razorpay

Other Commerce & payments integrations

Frequently asked questions

Connect Razorpay to your AI voice agent