Capability

Send WhatsApp from an AI voice agent

Send WhatsApp is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls send whatsapp as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-09-15

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add send whatsapp as a tool.
2
Connect
Authorise send whatsapp and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses send whatsapp automatically on every call.

Integrations that send whatsapp

WhatsApp Web (unofficial)

Link an existing WhatsApp number by scanning a QR (WhatsApp → Linked devices), the same way WhatsApp Web works. No external account needed — but it is not an official WhatsApp API, so use a dedicated number: WhatsApp can ban it.

Plivo WhatsApp

Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.

WhatsApp Cloud API (Meta)

Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.

AiSensy

Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.

GupShup

Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Templates that send whatsapp

Real-estate site-visit bookerFlow

Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.

Abandoned-cart win-back

Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.

Salon & spa bookingFlow

Takes salon and spa bookings, recommends a service and stylist, sends a booking link, and confirms over WhatsApp.

Payment-reminder collectionsFlow

Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.

Delivery scheduling & rescheduleFlow

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

Courier pickup bookingFlow

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Restaurant feedback & loyalty

Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.

Event RSVP & registration

Registers callers for an event, captures their details into a form, and sends a WhatsApp confirmation with the date and venue.

Hotel reservation deskFlow

Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Appointment reminder & confirmationFlow

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Prescription refill lineFlow

A pharmacy refill line: verifies the patient, takes the prescription, and routes to pickup or delivery based on what they choose — logging the request and texting a confirmation.

Clinic no-show win-backFlow

Gently re-engages patients who missed an appointment and offers to rebook on the spot, sending a booking link and WhatsApp nudge — recovering revenue and care continuity.

Restaurant table reservationFlow

Takes table bookings end to end: party size, date and time, checks real availability, books the table or offers the waitlist, and confirms over WhatsApp. Guests can ask a menu or dietary question at any point and be returned to their booking.

Food ordering & takeawayFlow

Takes takeaway and delivery orders by phone: builds the order item by item, makes one tasteful upsell, totals it up, and sends a payment link plus WhatsApp confirmation. Handles menu questions inline.

Auto service schedulerFlow

Books vehicle service appointments — captures the car and service type, checks availability, books the slot, and sends a WhatsApp confirmation with what to bring.

Auto service reminderFlow

Calls customers whose service or warranty check is due, and books them in or sends a booking link — keeping the bays full and vehicles maintained.

COD order confirmationFlow

Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation.

Return & refund intakeFlow

Handles return and refund requests: looks up the order, captures the reason, and routes to a refund or a replacement — opening a ticket and texting the next steps.

Failed delivery resolution (NDR)Flow

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.

Insurance renewal reminderFlow

Reminds policyholders their cover is due for renewal and makes it easy to renew — sends a secure payment link, routes coverage questions to a licensed agent, and records who declined.

Gym membership win-backFlow

Re-engages lapsed or cancelling members with a genuine offer, renews on the spot via a payment link, and captures the reason when they decline — turning churn into insight and saves.

Class & session bookingFlow

Books fitness or wellness classes and sessions — captures the class and preferred time, checks availability, books the spot, and sends a WhatsApp confirmation.

Travel enquiry & bookingFlow

Handles holiday, flight, and hotel enquiries — captures the trip brief, saves the lead, books a consultation with a travel expert, and sends options on WhatsApp. Turns a browsing caller into a planned trip.

Flight change & rebookFlow

A self-service line for existing bookings: change dates, cancel/refund, or check status — by keypad or voice. Captures the request, confirms on WhatsApp, and routes fare-difference or refund cases to a human.

Telecom plan renewal & upgradeFlow

Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp.

Rent payment reminderFlow

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

School fee reminderFlow

Reminds parents about due school fees respectfully, sends a secure payment link and WhatsApp follow-up, and notes a promise-to-pay or instalment request when a parent needs more time.

Clinic appointment booking (India)Flow

A Hinglish front-desk assistant for clinics and hospitals in India: understands the reason for the visit, checks real availability, books the appointment, and confirms over WhatsApp.

Utility bill reminder (India)Flow

Reminds customers of a due electricity, water, or gas bill, confirms the account, and makes it easy to pay with a secure link plus a WhatsApp reminder — reducing disconnections and late payments.

Frequently asked questions

How does an AI voice agent send whatsapp?+

Telenow exposes send whatsapp as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent send whatsapp?+

WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup all provide this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Which templates already send whatsapp?+

Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, Hotel reservation desk, Appointment reminder & confirmation, Prescription refill line, Clinic no-show win-back, Restaurant table reservation, Food ordering & takeaway, Auto service scheduler, Auto service reminder, COD order confirmation, Return & refund intake, Failed delivery resolution (NDR), Insurance renewal reminder, Gym membership win-back, Class & session booking, Travel enquiry & booking, Flight change & rebook, Telecom plan renewal & upgrade, Rent payment reminder, School fee reminder, Clinic appointment booking (India), and Utility bill reminder (India) use it out of the box — install one and connect your account to go live.

Does it work on phone and WhatsApp?+

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can send whatsapp on whichever channel the customer is on.