Integration
Plivo WhatsApp voice AI integration
The Plivo WhatsApp integration connects your AI voice and chat agents to Plivo WhatsApp, so they can read whatsapp messages on a live call. It's a messaging connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-09-16
What your agent can do with Plivo WhatsApp
Read the most recent WhatsApp messages exchanged with a contact — each with its sender and timestamp. Use during a call to recall what the user has sent you over WhatsApp.
Inputs
| Field | Type | Description |
|---|---|---|
| limit | integer | How many recent messages to return (default 10, max 50). |
| to | string | Contact phone number with country code, e.g. +919876543210. Omit to use the current caller. |
List the approved WhatsApp templates on this Plivo connection's Business Account, with the placeholders each one takes.
Send an approved WhatsApp template message (works outside the 24-hour window). Fill the template variables in order.
Inputs
| Field | Type | Description |
|---|---|---|
| button_copy_code | string | Only for a template with a COPY_CODE (offer / coupon) button — this is the code the recipient taps to copy, e.g. SAVE20. Leave empty for a URL button, a quick-reply button, or no buttons. |
| button_copy_code_index | string | Which button the code belongs to, counting from 0, when the template has more than one. Leave empty if the copy-code button is the first one. |
| button_index | string | Leave empty unless the template has more than one button. WhatsApp numbers buttons from 0 in the order they appear on the template, and the value above fills the one you name here — naming the wrong one sends a working link on the wrong button. |
| button_url_suffix | string | Only for a template whose URL button ends in a placeholder — this is the part appended to the button's URL. Leave empty for a static button, a quick-reply button, or no buttons. |
| header_media | string | Public URL of the file shown in the template header. Only for templates whose header is an IMAGE, VIDEO or DOCUMENT — leave empty for a text header or no header. Plivo fetches it at send time, so it must be reachable without a login. |
| header_text | string | Only for a template whose header is TEXT and contains a placeholder — e.g. a header reading "Hi {{1}}". This is the value that fills it. Leave empty for a media header, a static header, or no header. |
| language | string | Language code, e.g. en_US |
| template* | string | Approved template name |
| to* | string | Recipient phone with country code, e.g. +919876543210 |
| variables | array | Body variable values in order |
Send a WhatsApp message to a phone number. Use for confirmations, payment links, addresses, or any details the caller should have in writing.
Inputs
| Field | Type | Description |
|---|---|---|
| message* | string | The exact message text to send |
| to* | string | Recipient phone number with country code, e.g. +919876543210 |
What you'll need to connect Plivo WhatsApp
Connect with an API key. In Telenow, open Integrations → Plivo WhatsApp and provide:
- Auth ID
- Auth token
- WhatsApp sender (E.164) — +9180XXXXXXXX
- Plivo Application ID (optional) — From Plivo console → Applications. Lets us register the inbound message webhook automatically.
- WhatsApp Business Account ID (optional) — From Plivo console → Messaging → WhatsApp Business Account. Lets us list your approved templates so they can be picked instead of typed.
Agent templates that use Plivo WhatsApp
Other Messaging integrations
Frequently asked questions
What can an AI voice agent do with Plivo WhatsApp?+
During a live call or chat, a Telenow agent can read whatsapp messages, list whatsapp templates, send whatsapp template, and send whatsapp message — each runs as a tool the agent calls mid-conversation, so it acts on Plivo WhatsApp in real time without a human.
How do you connect Plivo WhatsApp to Telenow?+
In Telenow, open Integrations, pick Plivo WhatsApp, and you paste a Plivo WhatsApp API key into the connection, then bind it to your agent. Then add its messaging tool to your agent (or install a template that already includes it) and you're live.
Which AI agent templates use Plivo WhatsApp?+
Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, Hotel reservation desk, Appointment reminder & confirmation, Prescription refill line, Clinic no-show win-back, Restaurant table reservation, Food ordering & takeaway, Auto service scheduler, Auto service reminder, COD order confirmation, Return & refund intake, Failed delivery resolution (NDR), Insurance renewal reminder, Gym membership win-back, Class & session booking, Travel enquiry & booking, Flight change & rebook, Telecom plan renewal & upgrade, Rent payment reminder, School fee reminder, Clinic appointment booking (India), and Utility bill reminder (India) all use Plivo WhatsApp. You can install any of them and connect your Plivo WhatsApp account in a couple of clicks.
Does Plivo WhatsApp work on phone calls and WhatsApp?+
Yes. Telenow agents run on phone, web, chat and WhatsApp, and Plivo WhatsApp works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the Plivo WhatsApp integration cost?+
Connecting Plivo WhatsApp is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect Plivo WhatsApp to your AI voice agent
Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.