Courier pickup booking

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Multi-step flowIndiaEnglish

Runs on web, telephony.

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Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Tools it uses

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Courier pickup booking is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Hello! I can book a courier pickup for you — could you tell me the pickup address to start?”

How it works

1
Capture details
Capture {pickup_address} (read it back), package count/weight, and a {pickup_window}.
2
Create & confirm
Use create_pickup, then send_whatsapp with the confirmation and reference.

Tools & integrations it uses

Create record

Airtable

Send WhatsApp

WhatsApp Web (unofficial)Plivo WhatsApp WhatsApp Cloud API (Meta)AiSensy GupShup

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Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.

Delivery scheduling & reschedule

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

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Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Courier pickup booking agent do?+

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window. On a call it can create record and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the Courier pickup booking agent handle a call?+

It follows a guided flow: capture details and create & confirm. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Courier pickup booking agent?+

Connect Airtable, WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Courier pickup booking support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Courier pickup booking agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup