Telenow

Integration

Spreadsheets & dataConnect with an API key

Airtable voice AI integration

The Airtable integration connects your AI voice and chat agents to Airtable, so they can add a record on a live call. It's a spreadsheets & data connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

Airtable API docs

Last updated 2026-09-15

What your agent can do with Airtable

Add a recordCreate record

Save the caller's details as a new record in the Airtable table. Fill every field you can; ask the caller for anything missing.

Inputs

FieldTypeDescription
fields*objectField name → value map for the new record
records.listlist records

Read a whole Airtable table, a page at a time. For importing a list — not for looking one record up during a call.

Inputs

FieldTypeDescription
limitintegerRecords per page (max 100)
offsetstringPage cursor from the previous call
records.updateupdate records

Update many Airtable records in one call — the campaign write-back path.

Inputs

FieldTypeDescription
records*array[{id, fields}] — up to 10
records.createcreate records

Create many Airtable records in one call — the destination writer for call logs.

Inputs

FieldTypeDescription
records*array[{fields}] — up to 10

What you'll need to connect Airtable

Connect with an API key. In Telenow, open Integrations → Airtable and provide:

  • Personal access token — airtable.com/create/tokens — needs data.records:write + schema.bases:read on the base

Agent templates that use Airtable

Courier pickup bookingFlow
Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.
Insurance FNOL intakeFlow
Takes a first notice of loss: captures incident details and policy info, opens a claim record and a follow-up ticket, with a calm, supportive manner.
Recruitment phone screenFlow
Runs a structured first-round phone screen, captures answers and availability, and books the next-round interview for promising candidates.
Prescription refill lineFlow
A pharmacy refill line: verifies the patient, takes the prescription, and routes to pickup or delivery based on what they choose — logging the request and texting a confirmation.
Patient intake & pre-registrationFlow
Pre-registers patients before a visit: branches new vs returning, captures demographics and insurance for new patients, and confirms reason-for-visit — so the front desk starts with everything ready.
Card fraud verificationFlow
Calls cardholders to verify a suspicious transaction — confirm by voice or keypad (1 yes / 2 no). Legitimate charges close instantly; unrecognised ones secure the card and hand off to a fraud specialist.

Other Spreadsheets & data integrations

Google Sheets
Read, append, and update rows in a Google Sheet during the call — the SMB's de-facto CRM. Connect once with Google.

Frequently asked questions

What can an AI voice agent do with Airtable?+

During a live call or chat, a Telenow agent can add a record, records.list, records.update, and records.create — each runs as a tool the agent calls mid-conversation, so it acts on Airtable in real time without a human.

How do you connect Airtable to Telenow?+

In Telenow, open Integrations, pick Airtable, and you paste a Airtable API key into the connection, then bind it to your agent. Then add its spreadsheets & data tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Airtable?+

Courier pickup booking, Insurance FNOL intake, Recruitment phone screen, Prescription refill line, Patient intake & pre-registration, and Card fraud verification all use Airtable. You can install any of them and connect your Airtable account in a couple of clicks.

Does Airtable work on phone calls and WhatsApp?+

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Airtable works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Airtable integration cost?+

Connecting Airtable is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

$1.00 free credit on signup

Connect Airtable to your AI voice agent

Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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