Card fraud verification

Multi-step flowUnited StatesEnglish

Runs on web, telephony.

Use this template Edit this template

Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Tools it uses

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Card fraud verification is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Hello, this is a security check from your bank's fraud team about a recent card transaction. To confirm a charge you recognise, press 1; if you don't recognise it, press 2. Did you make this transaction?”

How it works

1
Verify charge
Read the {charge_amount} at {merchant} and ask if they made it. Never request card number, PIN, CVV, or password.
2
Secure & hand off
They don't recognise the charge, or are unsure. Reassure them, use log_dispute to record it, then transfer to the fraud_specialist to secure the card. (This node is transfer-terminal — the handoff is the exit.)

Tools & integrations it uses

Create record

Airtable

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Qualifies interest in financial advice (retirement, investing, insurance), captures the lead, and books a consultation with an advisor — no compliance-sensitive advice given on the call.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Card fraud verification agent do?+

Calls cardholders to verify a suspicious transaction — confirm by voice or keypad (1 yes / 2 no). Legitimate charges close instantly; unrecognised ones secure the card and hand off to a fraud specialist. On a call it can create record. You install it, connect your tools, and it's ready to take or make calls.

How does the Card fraud verification agent handle a call?+

It follows a guided flow: verify charge and secure & hand off. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Card fraud verification agent?+

Connect Airtable so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Card fraud verification support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Card fraud verification agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup