Telenow

Voice AI use case

Voice AI for Operations & collections

Voice AI for operations & collections means an AI agent that answers or places operations & collections calls, follows your script, and acts on your tools in real time — 24/7, on your own number and brand. Telenow gives you 6 ready-made operations & collections agent templates plus the integrations to wire them into your stack, so you can launch in minutes instead of building from scratch.

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Last updated 2026-09-15

Operations & collections agent templates

Ready-to-launch agents for operations & collections — install one, connect your tools, and go live in minutes.

Payment-reminder collectionsFeatured
Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.
Soft collections (early reminder)
A gentle early-stage reminder for payments just past due — friendly nudge with an easy payment link, no pressure.
B2B invoice follow-upFlow
Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Shipment-status query line
Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.
Courier pickup bookingFlow
Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Integrations for operations & collections

Connect the tools your operations & collections team already runs on.

Razorpay
Create a payment link mid-call and send it to the caller (pair with Send WhatsApp). Indian payments via Razorpay.
Stripe
Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.
WhatsApp Web (unofficial)
Link an existing WhatsApp number by scanning a QR (WhatsApp → Linked devices), the same way WhatsApp Web works. No external account needed — but it is not an official WhatsApp API, so use a dedicated number: WhatsApp can ban it.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.
Zendesk
Open a Zendesk ticket from the call with the caller's own words on it, tell them where an existing ticket stands, add a note or change its priority, and recognise a repeat caller by their phone number.
Zoho CRM
Create a lead in Zoho CRM from the call. Connect once with Zoho (India data centre).
HubSpot
Create or look up HubSpot contacts from the call. Uses a private app access token.
Salesforce
Create a Salesforce lead from the call. Connect once with Salesforce (uses your My Domain).
GoHighLevel
Look callers up, create and update contacts, move opportunities through a pipeline, log tasks and notes, and book, reschedule or cancel appointments — in your GoHighLevel sub-account.
Microsoft Dynamics 365
Recognise callers, create and update contacts, log phone calls onto the customer timeline, and raise notes and follow-up tasks in Dynamics 365 (Dataverse).
Intercom
Create or look up Intercom contacts from the call.
Google
Connect your Google account once to let agents book Calendar events, read and update Google Sheets, and send Gmail — a single sign-in covers all of it.
Airtable
Add a record to an Airtable table during the call — the agent fills the table's own fields.

Frequently asked questions

How is voice AI used for operations & collections?+

Telenow voice agents handle operations & collections calls end to end — they greet the caller, follow your script, take action on your tools, and escalate to a human only when needed, 24/7.

Which operations & collections agent templates are available?+

Payment-reminder collections, Soft collections (early reminder), B2B invoice follow-up, Delivery scheduling & reschedule, Shipment-status query line, and Courier pickup booking — each is a ready-made operations & collections agent you install, connect, and launch.

What tools do operations & collections agents connect to?+

Common operations & collections integrations include Razorpay, Stripe, WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), and AiSensy, so the agent can act during the call.

Can a operations & collections agent run on phone and WhatsApp?+

Yes — the same operations & collections agent runs on phone, web, chat and WhatsApp on your own number and brand, and new accounts get free signup credit to try it.

$1.00 free credit on signup

Build a operations & collections voice agent

Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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