Integration
Google voice AI integration
The Google integration connects your AI voice and chat agents to Google, so they can check calendar availability on a live call. It's a productivity connector that runs as a tool the agent calls mid-conversation — you connect with oauth, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-09-15
What your agent can do with Google
Check whether the calendar is free between two times BEFORE offering or booking a slot. Provide timeMin and timeMax as ISO 8601 with the UTC offset of the timezone you have been told you are operating in — a window sent in the wrong zone returns the wrong busy intervals. Returns busy intervals.
Inputs
| Field | Type | Description |
|---|---|---|
| timeMax* | string | Window end, ISO 8601 with the same UTC offset as timeMin |
| timeMin* | string | Window start, ISO 8601 with YOUR timezone's UTC offset, e.g. 2026-06-15T09:00:00+05:30 in India or 2026-06-15T09:00:00-04:00 in New York |
Create a calendar appointment. Provide start and end as ISO 8601 date-times WITH a UTC offset. Use the offset of the timezone you have been told you are operating in — do not assume one, and never copy the offset from an example. Use this when the caller agrees to a specific appointment time.
Inputs
| Field | Type | Description |
|---|---|---|
| attendee_email | string | Optional attendee email to invite |
| description | string | Optional event notes |
| end* | string | End datetime, ISO 8601 with the same UTC offset as start |
| start* | string | Start datetime, ISO 8601 with YOUR timezone's UTC offset, e.g. 2026-06-15T15:00:00+05:30 in India or 2026-06-15T15:00:00-04:00 in New York |
| title* | string | Event title, e.g. Demo call with Acme |
Save the caller's details as a new row in the Google Sheet. Fill every column you can; ask the caller for anything missing.
Inputs
| Field | Type | Description |
|---|---|---|
| row* | array | Cell values for the new row, left to right, e.g. [name, phone, notes] |
Look up rows in the connected Google Sheet — e.g. find the caller's booking or order by phone number or name. Returns each match with its row_number (needed to update it).
Inputs
| Field | Type | Description |
|---|---|---|
| limit | integer | Max rows to return (1-20, default 5) |
| search_column | string | Column header to search in, e.g. 'Phone'. Omit to search every column. |
| search_value | string | The value to find — e.g. the caller's phone number, name, or booking ID. Leave empty to just read the first rows. |
| sheet | string | Tab name to search instead of the configured tab — only when the task concerns another tab of this spreadsheet. |
Change specific cells of one row in the connected Google Sheet. First find the row with the find-rows tool, then pass its row_number and only the values that changed.
Inputs
| Field | Type | Description |
|---|---|---|
| cells | object | Column header → new value for just the cells to change, e.g. {"Status": "Confirmed"}. Other cells keep their values. |
| row_number* | integer | The sheet row to update — take it from the find-rows result. Row 1 is the header row; data starts at row 2. |
| sheet | string | Tab name to update instead of the configured tab — must match the tab the row was found on. |
Read rows from the connected Google Sheet in order, a page at a time — use this to import a whole list. Returns each row with its row_number (needed to update it later), plus has_more and next_offset for the following page.
Inputs
| Field | Type | Description |
|---|---|---|
| limit | integer | Rows per page (1-500, default 100) |
| offset | integer | How many data rows to skip (0-based; the header row is never counted). Use next_offset from the previous page. |
| sheet | string | Tab name to read instead of the configured tab — only when the task concerns another tab of this spreadsheet. |
Write several rows of the connected Google Sheet in ONE call — use this to flush a batch of results instead of updating rows one at a time. Each entry needs the row_number and only the cells that changed.
Inputs
| Field | Type | Description |
|---|---|---|
| rows* | array | Rows to write. Each is {row_number, cells:{Header: value}}; only the cells you pass are changed. |
| sheet | string | Tab name to write instead of the configured tab — only when the task concerns another tab of this spreadsheet. |
Append rows to a sheet, matching values to columns BY HEADER NAME. The destination writer for call logs.
Inputs
| Field | Type | Description |
|---|---|---|
| rows* | array | [{cells: {header: value}}] |
Send an email from the connected Google account via Gmail. Use when the caller asks to be emailed something — a summary, confirmation, link, or details.
Inputs
| Field | Type | Description |
|---|---|---|
| body* | string | Plain-text email body |
| subject* | string | Email subject line |
| to* | string | Recipient email address |
What you'll need to connect Google
Connect with OAuth. In Telenow, open Integrations → Google and provide:
- Default calendar ID (optional) — Optional — each booking tool picks its own calendar when you add it in the agent builder. Set this only as the fallback for tools that do not. Leave blank to use the account's primary calendar.
Agent templates that use Google
Frequently asked questions
What can an AI voice agent do with Google?+
During a live call or chat, a Telenow agent can check calendar availability, book a calendar event, append a row to a sheet, find rows in a sheet, update a row in a sheet, list rows from a sheet, update many rows in a sheet, sheets.append_row, and send an email (gmail) — each runs as a tool the agent calls mid-conversation, so it acts on Google in real time without a human.
How do you connect Google to Telenow?+
In Telenow, open Integrations, pick Google, and you connect Google once with OAuth — no API keys to copy. Then add its productivity tool to your agent (or install a template that already includes it) and you're live.
Which AI agent templates use Google?+
Dental clinic receptionist, Appointment reminder & confirmation, Restaurant table reservation, Auto service scheduler, Class & session booking, Clinic appointment booking (India), SaaS demo scheduler, Outbound SDR with objection handling, Recruitment phone screen, Hotel reservation desk, Car test-drive booking, Field service dispatch, Financial advisor booking, B2B invoice follow-up, Delivery scheduling & reschedule, Post-call CSAT survey, NPS follow-up, COD order confirmation, and Failed delivery resolution (NDR) all use Google. You can install any of them and connect your Google account in a couple of clicks.
Does Google work on phone calls and WhatsApp?+
Yes. Telenow agents run on phone, web, chat and WhatsApp, and Google works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the Google integration cost?+
Connecting Google is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect Google to your AI voice agent
Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.