Telenow
Retail & e-commerce

COD order confirmation

Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation.

Multi-step flowIndiaEnglishHindi

Runs on web, telephony.

Use this template Edit this template

Free to install · pay providers at cost · configure the full stack below

Multi-step flow
Type
2
Languages
2
Tools it uses

Last updated 2026-09-15

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

COD order confirmation is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

press 1press 2press 3confirmchangecancelVerify customerStartRead order & menuStepConfirmedStepChange orderStepCancel orderStepEnd callThank you for your time — e…

How the agent opens

“Hello! I'm calling to quickly confirm your cash-on-delivery order before we ship it. Am I speaking with the right person?”

How it works

  1. 1
    Verify customer

    Confirm you're speaking with the person who placed the order before reading any order details. If not, ask for a good callback time and end politely.

  2. 2
    Read order & menu

    Read back the {order_summary} and {order_total}, then offer the three options: confirm, change, or cancel — by voice or keypad (1/2/3).

  3. 3
    Confirmed

    The order is confirmed. Thank them, use log_outcome with 'confirmed', and send_whatsapp with the confirmation and expected delivery.

  4. 4
    Change order

    Capture what the customer wants to change ({change_note}). Confirm the team will update it, use log_outcome with 'modified', and send_whatsapp.

  5. 5
    Cancel order

    Acknowledge the cancellation without pressure, capture a brief {cancel_reason} if offered, and use log_outcome with 'cancelled'.

Tools & integrations it uses

Append to spreadsheet
Google
Send WhatsApp
WhatsApp Web (unofficial)Plivo WhatsAppWhatsApp Cloud API (Meta)AiSensyGupShup

More Retail & e-commerce templates

Return & refund intake
Handles return and refund requests: looks up the order, captures the reason, and routes to a refund or a replacement — opening a ticket and texting the next steps.
Failed delivery resolution (NDR)
Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.
Live order tracking (API)
Looks up live order or shipment status by calling YOUR tracking API mid-call, then branches on the result: reads the status and ETA back when found, or apologises and escalates to a human when the lookup fails. The clearest example of wiring a real API into a flow.
Delivery serviceability check (API)
Checks whether you deliver to a caller's PIN code by calling your serviceability API mid-call, then continues to booking when it's covered or offers an alternative when it isn't — with a graceful fallback if the API is unavailable.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the COD order confirmation agent do?+

Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation. On a call it can append to spreadsheet and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the COD order confirmation agent handle a call?+

It follows a guided flow: verify customer, read order & menu, confirmed, change order, and cancel order. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the COD order confirmation agent?+

Connect Google, WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does COD order confirmation support?+

It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.

How quickly can I launch the COD order confirmation agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup

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