Failed delivery resolution (NDR)

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.

Multi-step flowIndiaEnglishHindi

Runs on web, telephony.

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Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Tools it uses

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Failed delivery resolution (NDR) is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Hello! We tried to deliver your order today but couldn't reach you. Would you like us to try again, pick a new time, or cancel?”

How it works

1
Find preference
Find out what the customer wants for the failed delivery.
2
Reattempt today
Confirm the delivery {address_note} and a landmark for today's reattempt, then use log_outcome 'reattempt' and send_whatsapp.
3
Reschedule
Capture a {preferred_slot} for a new attempt, then use log_outcome 'reschedule' and send_whatsapp with the new slot.
4
Cancel
Acknowledge the cancellation, capture a brief {cancel_reason}, and use log_outcome 'cancel'.

Tools & integrations it uses

Append to spreadsheet

Google

Send WhatsApp

WhatsApp Web (unofficial)Plivo WhatsApp WhatsApp Cloud API (Meta)AiSensy GupShup

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COD order confirmation

Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation.

Return & refund intake

Handles return and refund requests: looks up the order, captures the reason, and routes to a refund or a replacement — opening a ticket and texting the next steps.

Live order tracking (API)

Looks up live order or shipment status by calling YOUR tracking API mid-call, then branches on the result: reads the status and ETA back when found, or apologises and escalates to a human when the lookup fails. The clearest example of wiring a real API into a flow.

Delivery serviceability check (API)

Checks whether you deliver to a caller's PIN code by calling your serviceability API mid-call, then continues to booking when it's covered or offers an alternative when it isn't — with a graceful fallback if the API is unavailable.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Failed delivery resolution (NDR) agent do?+

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment. On a call it can append to spreadsheet and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the Failed delivery resolution (NDR) agent handle a call?+

It follows a guided flow: find preference, reattempt today, reschedule, and cancel. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Failed delivery resolution (NDR) agent?+

Connect Google, WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Failed delivery resolution (NDR) support?+

It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.

How quickly can I launch the Failed delivery resolution (NDR) agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup