Live order tracking (API)

Looks up live order or shipment status by calling YOUR tracking API mid-call, then branches on the result: reads the status and ETA back when found, or apologises and escalates to a human when the lookup fails. The clearest example of wiring a real API into a flow.

Multi-step flowGlobalEnglish

Runs on web, telephony.

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Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Live order tracking (API) is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Hi! I can check your order status — could you share your order or tracking number?”

How it works

1
Get tracking number
Ask for and read back the {tracking_number}.
2
Read status
The lookup succeeded. Tell the caller their order status and expected delivery using the looked-up details, and ask if there's anything else.
3
Lookup failed
The lookup failed or returned nothing. Apologise, and use escalate to connect the caller to a human who can investigate.

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Handles return and refund requests: looks up the order, captures the reason, and routes to a refund or a replacement — opening a ticket and texting the next steps.

Failed delivery resolution (NDR)

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.

Delivery serviceability check (API)

Checks whether you deliver to a caller's PIN code by calling your serviceability API mid-call, then continues to booking when it's covered or offers an alternative when it isn't — with a graceful fallback if the API is unavailable.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Live order tracking (API) agent do?+

How does the Live order tracking (API) agent handle a call?+

It follows a guided flow: get tracking number, read status, and lookup failed. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to launch Live order tracking (API)?+

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Live order tracking (API) support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Live order tracking (API) agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup