Post-call CSAT survey

A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet.

Single agentGlobalEnglish

Runs on web, telephony.

Use this template Edit this template

Free to install · pay providers at cost · configure the full stack below

Single agent

Type

Languages

Tools it uses

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

How the agent opens

“Hi! Thanks for your time recently — I have just one quick question: on a scale of 1 to 5, how was your experience?”

Tools & integrations it uses

Append to spreadsheet

Google

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NPS follow-up

Runs a Net Promoter Score check — captures the 0–10 score and the 'why', and logs it for the team to review trends.

Restaurant feedback & loyalty

Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Post-call CSAT survey agent do?+

A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet. On a call it can append to spreadsheet. You install it, connect your tools, and it's ready to take or make calls.

Can I customise the Post-call CSAT survey agent?+

Yes — the template is a starting point. Edit its prompt, voice, opener and tools in the Telenow builder, or hand it to the AI copilot to change it in plain English.

What do I need to connect for the Post-call CSAT survey agent?+

Connect Google so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Post-call CSAT survey support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Post-call CSAT survey agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup