Field service dispatch
Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.
Runs on web, telephony.
Free to install · pay providers at cost · configure the full stack below
Last updated 2026-09-16
Talk to it live
Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.
What it costs to run
Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.
The conversation flow
Field service dispatch is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Thanks for calling — I can get someone out to you. Tell me what's going on, and is anything actively leaking, sparking, or unsafe right now?”
How it works
- 1Triage severity
Understand the problem and the {service_type}. Classify the severity: 'emergency' for an active hazard (gas, flooding, electrical danger, no heat in dangerous cold), 'urgent' for same-day needs (no hot water, AC out in h
- 2Emergency dispatch
Active hazard. Give the one most important safety instruction, then use dispatch_emergency to transfer to the on-call dispatcher immediately.
- 3Same-day booking
Urgent but not a hazard. Capture the {address}, use book_visit for the earliest same-day slot, and open_ticket with severity 'urgent'.
- 4Routine booking
Routine job. Capture the {address}, use book_visit for the next available slot, and open_ticket with severity 'routine'.
Tools & integrations it uses
More Home services templates
Built to trust
Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.
Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.
Strict per-organization data isolation with role-based access for every member.
Every mutating action is logged and filterable, with CSV export for your records.
In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.
Frequently asked questions
What does the Field service dispatch agent do?+
Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket. On a call it can book calendar event and create support ticket. You install it, connect your tools, and it's ready to take or make calls.
How does the Field service dispatch agent handle a call?+
It follows a guided flow: triage severity, emergency dispatch, same-day booking, and routine booking. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Field service dispatch agent?+
Connect Google, Freshdesk, and Zendesk so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Field service dispatch support?+
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Field service dispatch agent?+
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Field service dispatch agent
Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.