Shipment-status query line

Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.

Single agentGlobalEnglish

Runs on web, telephony.

Use this template Edit this template

Free to install · pay providers at cost · configure the full stack below

Single agent

Type

Languages

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

How the agent opens

“Hi! I can help you track a shipment — could you share your tracking or order number?”

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Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Shipment-status query line agent do?+

Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool. You install it, connect your tools, and it's ready to take or make calls.

Can I customise the Shipment-status query line agent?+

Yes — the template is a starting point. Edit its prompt, voice, opener and tools in the Telenow builder, or hand it to the AI copilot to change it in plain English.

What do I need to launch Shipment-status query line?+

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Shipment-status query line support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Shipment-status query line agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup