Integration
BigCommerce voice AI integration
The BigCommerce integration connects your AI voice and chat agents to BigCommerce, so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-09-15
What your agent can do with BigCommerce
Fetch a BigCommerce order by id to answer status, payment, total or delivery questions.
Inputs
| Field | Type | Description |
|---|---|---|
| order_id* | integer | BigCommerce order id. |
Search the BigCommerce catalogue by keyword. Returns name, SKU, price and stock level.
Inputs
| Field | Type | Description |
|---|---|---|
| query* | string | Product name or keywords to search for. |
Find a BigCommerce customer by email to recognise the caller.
Inputs
| Field | Type | Description |
|---|---|---|
| email* | string | Customer email to look up. |
Add an internal staff note to a BigCommerce order and/or move it to a new status — e.g. note that a cash-on-delivery order was confirmed on the call. Use the order id from order.lookup.
Inputs
| Field | Type | Description |
|---|---|---|
| order_id* | integer | BigCommerce order id (from order.lookup). |
| staff_notes | string | Internal staff note to add, e.g. COD confirmed via Telenow call. |
| status_id | integer | Optional new status id. Common: 11=Awaiting Fulfillment, 9=Awaiting Shipment, 10=Completed, 5=Cancelled. |
Create a BigCommerce cart from catalogue products and return a ready-to-pay checkout URL (abandoned-cart recovery, phone orders). Use product ids from product.search.
Inputs
| Field | Type | Description |
|---|---|---|
| line_items* | array | Cart items, each a catalogue product. |
Add a single-use coupon code to your BigCommerce "Telenow discounts" promotion and read it out to the caller (recovery / win-back incentive).
Inputs
| Field | Type | Description |
|---|---|---|
| code* | string | The coupon code to create, e.g. SAVE10. |
| max_uses | integer | Optional total redemption limit (default unlimited). |
What you'll need to connect BigCommerce
Connect with an API key. In Telenow, open Integrations → BigCommerce and provide:
- API account token — BigCommerce > Settings > API > Store-level API accounts > Create. Scopes: Orders, Products, Customers (read-only).
- Store hash — From your API base path: api.bigcommerce.com/stores/<store_hash>/v3
Other E-commerce platforms integrations
Frequently asked questions
What can an AI voice agent do with BigCommerce?+
During a live call or chat, a Telenow agent can look up an order, search products, look up a customer, update an order, create a checkout link, and create a discount code — each runs as a tool the agent calls mid-conversation, so it acts on BigCommerce in real time without a human.
How do you connect BigCommerce to Telenow?+
In Telenow, open Integrations, pick BigCommerce, and you paste a BigCommerce API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.
Can I use BigCommerce in a ready-made agent?+
Yes — add BigCommerce to any Telenow agent, or start from a template and attach it as a tool.
Does BigCommerce work on phone calls and WhatsApp?+
Yes. Telenow agents run on phone, web, chat and WhatsApp, and BigCommerce works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the BigCommerce integration cost?+
Connecting BigCommerce is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect BigCommerce to your AI voice agent
Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.