Integration
Adobe Commerce (Magento) voice AI integration
The Adobe Commerce (Magento) integration connects your AI voice and chat agents to Adobe Commerce (Magento), so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-09-15
What your agent can do with Adobe Commerce (Magento)
Find a Magento order by its increment id (the order number the customer sees) to answer status, total or payment questions.
Inputs
| Field | Type | Description |
|---|---|---|
| order_number* | string | Order increment id, e.g. 000000123 (digits). |
Search the Magento catalogue by name. Returns SKU, name, price and status.
Inputs
| Field | Type | Description |
|---|---|---|
| query* | string | Product name or keywords to search for. |
Find a Magento customer by email to recognise the caller.
Inputs
| Field | Type | Description |
|---|---|---|
| email* | string | Customer email to look up. |
Add a comment to a Magento order history and optionally change its status — e.g. record that a cash-on-delivery order was confirmed, or move it to processing. Use the numeric entity_id from order.lookup (NOT the increment id).
Inputs
| Field | Type | Description |
|---|---|---|
| comment* | string | Comment to add to the order history, e.g. COD confirmed by customer on the call. |
| order_id* | integer | Magento internal order id — the entity_id from order.lookup, not the increment id. |
| status | string | Optional new status code, e.g. processing, holded, canceled. |
Add a single-use coupon to your Magento "Telenow discounts" cart price rule and read it out to the caller (recovery / win-back incentive).
Inputs
| Field | Type | Description |
|---|---|---|
| code* | string | The coupon code to create, e.g. SAVE10. |
What you'll need to connect Adobe Commerce (Magento)
Connect with an API key. In Telenow, open Integrations → Adobe Commerce (Magento) and provide:
- Integration access token — Magento admin > System > Integrations > Add (Sales, Catalog, Customers resources) > Activate, then use the Access Token.
- Store base URL — Your Magento base URL (HTTPS).
Other E-commerce platforms integrations
Frequently asked questions
What can an AI voice agent do with Adobe Commerce (Magento)?+
During a live call or chat, a Telenow agent can look up an order, search products, look up a customer, update an order, and create a discount code — each runs as a tool the agent calls mid-conversation, so it acts on Adobe Commerce (Magento) in real time without a human.
How do you connect Adobe Commerce (Magento) to Telenow?+
In Telenow, open Integrations, pick Adobe Commerce (Magento), and you paste a Adobe Commerce (Magento) API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.
Can I use Adobe Commerce (Magento) in a ready-made agent?+
Yes — add Adobe Commerce (Magento) to any Telenow agent, or start from a template and attach it as a tool.
Does Adobe Commerce (Magento) work on phone calls and WhatsApp?+
Yes. Telenow agents run on phone, web, chat and WhatsApp, and Adobe Commerce (Magento) works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the Adobe Commerce (Magento) integration cost?+
Connecting Adobe Commerce (Magento) is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect Adobe Commerce (Magento) to your AI voice agent
Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.