Tenant maintenance request

Multi-step flowGlobalEnglish

Runs on web, telephony.

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Free to install · pay providers at cost · configure the full stack below

Multi-step flow

Type

Languages

Tools it uses

Last updated 2026-09-16

Talk to it live

Try this exact agent right now — talk to it in your browser, or have it call your phone. Browser demos run for up to 2 hours, phone demos 60 seconds.

What it costs to run

Opens on this template's default stack — the exact language model, speech-to-text and voice it installs with. Swap any component to trade up on quality and the estimate updates live in your currency. You bring your own provider keys and pay them at cost; there are no per-seat fees.

The conversation flow

Tenant maintenance request is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

How the agent opens

“Thanks for calling maintenance — I can help with that. First, is anything actively flooding, sparking, or unsafe right now?”

How it works

1
Emergency screen
Understand the {issue} and classify severity: 'emergency' for an active hazard (flooding, gas, fire, no heat in dangerous cold, lockout/security), else 'routine'.
2
Emergency
Active hazard. Give the one key safety step, then use emergency_line to transfer to on-call maintenance immediately.
3
Log & schedule
Routine request. Capture the {unit}, best access window and entry permission, and contact number. Use log_request, then schedule_visit to share a booking link.

Tools & integrations it uses

Create support ticket

Freshdesk Zendesk

Send booking link

Calendly Cal.com

More Real estate & property templates

Rent payment reminder

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

Built to trust

Your data, your keys, your carrier. Telenow is the control plane — the AI and telephony run on accounts you own.

Encryption everywhere

Secrets, carrier credentials and API keys stored AES-GCM encrypted; TLS in transit; HMAC-signed webhooks.

Org isolation & RBAC

Strict per-organization data isolation with role-based access for every member.

Full audit log

Every mutating action is logged and filterable, with CSV export for your records.

Telephony compliance

In-app carrier applications (A2P 10DLC, regulatory bundles, India business KYC), TCPA calling windows, and org-wide Do-Not-Call enforcement.

Frequently asked questions

What does the Tenant maintenance request agent do?+

Takes tenant maintenance requests around the clock: routes genuine emergencies straight to the on-call line, and for everything else logs a ticket and schedules a technician visit — capturing unit and access details cleanly. On a call it can create support ticket and send booking link. You install it, connect your tools, and it's ready to take or make calls.

How does the Tenant maintenance request agent handle a call?+

It follows a guided flow: emergency screen, emergency, and log & schedule. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Tenant maintenance request agent?+

Connect Freshdesk, Zendesk, Calendly, and Cal.com so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Tenant maintenance request support?+

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Tenant maintenance request agent?+

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

$1.00 free credit on signup