Telenow

Voice AI use case

Voice AI for Telecom & ISP

Voice AI for telecom & isp means an AI agent that answers or places telecom & isp calls, follows your script, and acts on your tools in real time — 24/7, on your own number and brand. Telenow gives you 2 ready-made telecom & isp agent templates plus the integrations to wire them into your stack, so you can launch in minutes instead of building from scratch.

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Last updated 2026-09-15

Telecom & ISP agent templates

Ready-to-launch agents for telecom & isp — install one, connect your tools, and go live in minutes.

Telecom plan renewal & upgradeFlow
Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp.
Broadband support triageFlow
Triages internet connectivity issues, walks the customer through the standard quick fixes, and raises a service ticket (or dispatches a technician request) when it can't be resolved on the call.

Integrations for telecom & isp

Connect the tools your telecom & isp team already runs on.

Razorpay
Create a payment link mid-call and send it to the caller (pair with Send WhatsApp). Indian payments via Razorpay.
Stripe
Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.
WhatsApp Web (unofficial)
Link an existing WhatsApp number by scanning a QR (WhatsApp → Linked devices), the same way WhatsApp Web works. No external account needed — but it is not an official WhatsApp API, so use a dedicated number: WhatsApp can ban it.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.
Freshdesk
Log a support ticket from the call. Uses your Freshdesk domain + API key.
Zendesk
Open a Zendesk ticket from the call with the caller's own words on it, tell them where an existing ticket stands, add a note or change its priority, and recognise a repeat caller by their phone number.

Frequently asked questions

How is voice AI used for telecom & isp?+

Telenow voice agents handle telecom & isp calls end to end — they greet the caller, follow your script, take action on your tools, and escalate to a human only when needed, 24/7.

Which telecom & isp agent templates are available?+

Telecom plan renewal & upgrade and Broadband support triage — each is a ready-made telecom & isp agent you install, connect, and launch.

What tools do telecom & isp agents connect to?+

Common telecom & isp integrations include Razorpay, Stripe, WhatsApp Web (unofficial), Plivo WhatsApp, WhatsApp Cloud API (Meta), and AiSensy, so the agent can act during the call.

Can a telecom & isp agent run on phone and WhatsApp?+

Yes — the same telecom & isp agent runs on phone, web, chat and WhatsApp on your own number and brand, and new accounts get free signup credit to try it.

$1.00 free credit on signup

Build a telecom & isp voice agent

Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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