Telenow

Voice AI use case

Voice AI for Utilities

Voice AI for utilities means an AI agent that answers or places utilities calls, follows your script, and acts on your tools in real time — 24/7, on your own number and brand. Telenow gives you 2 ready-made utilities agent templates plus the integrations to wire them into your stack, so you can launch in minutes instead of building from scratch.

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Last updated 2026-09-15

Utilities agent templates

Ready-to-launch agents for utilities — install one, connect your tools, and go live in minutes.

Utility outage reporting
Takes utility outage reports — captures the address and symptoms, checks for safety hazards, and logs a service ticket with priority.
Utility bill reminder (India)Flow
Reminds customers of a due electricity, water, or gas bill, confirms the account, and makes it easy to pay with a secure link plus a WhatsApp reminder — reducing disconnections and late payments.

Integrations for utilities

Connect the tools your utilities team already runs on.

Freshdesk
Log a support ticket from the call. Uses your Freshdesk domain + API key.
Zendesk
Open a Zendesk ticket from the call with the caller's own words on it, tell them where an existing ticket stands, add a note or change its priority, and recognise a repeat caller by their phone number.
Razorpay
Create a payment link mid-call and send it to the caller (pair with Send WhatsApp). Indian payments via Razorpay.
Stripe
Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.
WhatsApp Web (unofficial)
Link an existing WhatsApp number by scanning a QR (WhatsApp → Linked devices), the same way WhatsApp Web works. No external account needed — but it is not an official WhatsApp API, so use a dedicated number: WhatsApp can ban it.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Frequently asked questions

How is voice AI used for utilities?+

Telenow voice agents handle utilities calls end to end — they greet the caller, follow your script, take action on your tools, and escalate to a human only when needed, 24/7.

Which utilities agent templates are available?+

Utility outage reporting and Utility bill reminder (India) — each is a ready-made utilities agent you install, connect, and launch.

What tools do utilities agents connect to?+

Common utilities integrations include Freshdesk, Zendesk, Razorpay, Stripe, WhatsApp Web (unofficial), and Plivo WhatsApp, so the agent can act during the call.

Can a utilities agent run on phone and WhatsApp?+

Yes — the same utilities agent runs on phone, web, chat and WhatsApp on your own number and brand, and new accounts get free signup credit to try it.

$1.00 free credit on signup

Build a utilities voice agent

Sign up free and get $1.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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