AI voice agent

AI answering service for insurance agencies

Claims start at midnight and quote-shoppers won’t hold. Telenow captures first-notice-of-loss around the clock, verifies policy details, books licensed agents for advice, and runs renewal reminders that keep books from leaking.

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Last updated 2026-09-16

The calls you’re losing today

After-hours FNOL

Claims get reported the moment they happen — captured completely, routed to the right desk by morning.

Quote calls lost to hold time

Every quote request is captured with the details your producer needs to call back ready.

Renewal leakage

Outbound reminder campaigns ahead of every expiry date.

What the agent handles

1
FNOL intake
Policy number, incident details, photos via WhatsApp, next-steps script — filed to your claims queue.
2
Verify & route
Policy verification questions answered from your data; advice requests booked with a licensed agent.
3
Renewals
Scheduled outbound reminders with payment links where you use them.

Works with the tools you already use

Zoho CRMHubSpotGoHighLevelGoogle SheetsWhatsAppCustom API / AMS webhook

The licensing boundary

The agent collects information and schedules — it does not give coverage advice, bind policies or discuss claim outcomes. Those calls transfer to licensed staff.
Every intake follows your approved script, and full transcripts give you an auditable record of exactly what was said.
For outbound campaigns, calling windows, consent handling and DNC suppression are built in — align scripts with your state’s rules.

Ready-made agent templates

Insurance FNOL intake

Takes a first notice of loss: captures incident details and policy info, opens a claim record and a follow-up ticket, with a calm, supportive manner.

Insurance policy verification

Verifies a policyholder's identity, confirms policy and coverage details, and routes anything beyond verification to a licensed agent.

Insurance renewal reminder

Reminds policyholders their cover is due for renewal and makes it easy to renew — sends a secure payment link, routes coverage questions to a licensed agent, and records who declined.

Frequently asked questions

Can the AI give quotes or coverage advice?+

No — by design. It captures quote-request and claim details and books licensed agents for anything advisory. That boundary is enforced in the prompt and visible in every transcript.

How does claim (FNOL) intake work?+

The agent collects policyholder, policy number, incident time/place, description and photos (via WhatsApp), then files a structured record to your claims queue or AMS webhook and tells the caller your next-steps script.

Can it run renewal-reminder campaigns?+

Yes — load renewal dates and the campaign calls ahead of expiry inside your calling windows, with DNC suppression and full attempt logs.

How much does an insurance agency answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.