AI voice agent

AI answering service for medical practices

Clinic phone lines juggle scheduling, refills, results questions and true urgencies all day. Telenow takes the routine volume — booking, intake, refill requests, reminders — and escalates anything clinical to your staff by your rules.

Try it free Talk to sales

Last updated 2026-09-16

The calls you’re losing today

Front-desk overload at peak hours

Morning call spikes stop overwhelming staff: the agent handles unlimited concurrent calls.

After-hours answering costs

Replace per-call operator fees with a 24/7 agent that follows your triage and on-call escalation script.

No-shows

Automated confirmation and reminder calls with same-conversation rescheduling.

What the agent handles

1
Intake & scheduling
New-patient pre-registration, insurance capture and appointment booking into your calendar system.
2
Routine request lines
Prescription-refill requests captured with pharmacy details and routed to your queue — no clinical advice given.
3
Escalation
Symptom keywords you define trigger your protocol: emergency guidance to call local emergency services, or warm transfer to on-call staff.

Works with the tools you already use

Google CalendarCalendlyGoogle SheetsWhatsAppCustom API / EHR webhook

Handling patient information

Encryption in transit and at rest, org-scoped access controls, audit logging and configurable retention/purge for recordings and transcripts.
Per-org PII policies can redact sensitive fields from transcripts and downstream destinations.
The agent gives no medical advice — clinical questions follow your escalation script. Talk to sales about a BAA and compliance documentation.

Ready-made agent templates

After-hours medical answering

An after-hours answering service for clinics: screens for emergencies, routes urgent calls to the on-call provider, and logs non-urgent messages.

Patient intake & pre-registration

Pre-registers patients before a visit: branches new vs returning, captures demographics and insurance for new patients, and confirms reason-for-visit — so the front desk starts with everything ready.

Prescription refill line

A pharmacy refill line: verifies the patient, takes the prescription, and routes to pickup or delivery based on what they choose — logging the request and texting a confirmation.

Appointment reminder & confirmation

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Frequently asked questions

Is it safe to use an AI agent with patient calls?+

The platform encrypts calls and transcripts, scopes access per organisation, keeps audit logs and lets you set retention and PII-redaction policies. The agent never gives medical advice — anything clinical follows the escalation you configure. Ask sales about a BAA before routing PHI.

Can it handle a prescription-refill line?+

Yes — a ready-made refill-line template captures patient, medication and pharmacy details and routes the request to your queue, with your safety rules built into the script.

Does it answer after hours?+

Yes. The agent answers every call 24/7, including nights, weekends and public holidays. You choose what it handles on its own and when it transfers to a person.

How much does a medical answering service cost per month?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.