AI voice agent

AI answering service for HVAC companies

When a heatwave or cold snap hits, every missed call is a job your competitor takes. Telenow answers every call at once — no busy signals — triages emergencies, books service windows and gets on-call techs dispatched.

Try it free Talk to sales

Last updated 2026-09-16

The calls you’re losing today

Seasonal call spikes

The agent takes unlimited simultaneous calls, so surge days stop overflowing to voicemail.

After-hours emergencies

NO-HEAT and NO-COOL calls follow your emergency flow: capture the address, confirm the fee policy, page the on-call tech.

Techs interrupted on jobs

Routine bookings and “when will you arrive?” calls stop reaching the crew.

What the agent handles

1
Triage the call
Emergency vs routine, system type, symptom, and whether the caller is an existing customer.
2
Book the window
Offers your real availability, books the slot and sends confirmation by SMS or WhatsApp.
3
Dispatch & follow up
Emergencies page on-call; every call lands in your sheet, CRM or FSM via webhook with a structured summary.

Works with the tools you already use

Google CalendarGoogle SheetsHubSpotWhatsAppCustom API / FSM webhook

By location

AI answering service for HVAC companies — United States

State and city pages with local numbers, hours and rules

Ready-made agent templates

Home-services quote intake

Captures quote requests for home projects — job type, scope and details — saves the lead, and books a free estimate visit so no enquiry slips away after hours.

Field service dispatch

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

General front-desk receptionist

A polished virtual receptionist that greets callers, answers basic questions, takes messages, and routes calls to the right person or department.

Frequently asked questions

Can it tell an emergency from a routine call?+

Yes — you define the triage. Typical setups treat no-heat/no-cool, gas smells or water leaks as emergencies that page the on-call tech, while everything else books the next available window.

Can it dispatch to my field-service software?+

The agent writes call outcomes to Google Sheets, CRMs and any HTTPS endpoint — most FSM platforms (ServiceTitan, Housecall Pro, Jobber) accept jobs via API or Zapier, which Telenow connects to.

What happens during a surge — can lines be busy?+

No busy signals: the agent answers concurrent calls in parallel, so a storm day is handled the same as a quiet one. Concurrency limits are configurable per plan.

How much does an HVAC answering service cost per month?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.