AI voice agent

AI answering service for law firms

Potential clients call the moment something goes wrong — often outside office hours — and retain the first firm that answers. Telenow answers every call, runs your intake questions, books consultations and gets urgent matters to an attorney immediately.

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Last updated 2026-09-16

The calls you’re losing today

After-hours intake lost to voicemail

The caller with a fresh matter rings the next listing when nobody answers. The agent captures the matter while it is still yours to win.

Interruptions during billable work

Routine calls — directions, status checks, scheduling — are handled without touching an attorney’s day.

Inconsistent intake notes

Every call follows the same script and lands in your inbox or CRM as a structured summary.

What the agent handles

1
Run your intake script
Matter type, parties involved, timeline and contact details — asked your way, every time, with conflict-check questions if you use them.
2
Screen urgency
Arrest, injury deadline or filing date triggers your escalation path: warm transfer or immediate attorney notification.
3
Book the consultation
Qualified callers book straight into the right attorney’s calendar; everyone gets a confirmation message.

Works with the tools you already use

Google CalendarCalendlyHubSpotZoho CRMWhatsApp

Confidentiality & guardrails

The agent never gives legal advice — it collects information and schedules; your prompt defines hard boundaries and disclaimer language.
Calls and transcripts are encrypted with org-scoped access controls, audit logs and configurable retention.
Intake summaries go only to the destinations you configure — your CRM, email or case-management webhook.

By location

AI answering service for law firms — United States

State and city pages with local numbers, hours and rules

Ready-made agent templates

After-hours law-firm reception

An after-hours intake line for law firms: greets callers, screens new-client matters, captures conflict-check basics, and routes urgent matters appropriately.

General front-desk receptionist

A polished virtual receptionist that greets callers, answers basic questions, takes messages, and routes calls to the right person or department.

Appointment reminder & confirmation

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Frequently asked questions

Will the AI give callers legal advice?+

No. The agent is configured to collect intake information, answer practice logistics (hours, location, fees policy) and schedule consultations. Legal questions get your approved disclaimer and an offer to book with an attorney.

Can it transfer urgent matters to an attorney?+

Yes. You define transfer rules — urgent matters, specific request types, or a caller asking for a human — and the agent warm-transfers the call to your phone with context, or takes a message and notifies you instantly.

How fast can a firm go live?+

Most teams launch from a ready-made template in under an hour: pick the template, connect your calendar or CRM, forward your number (or get a new one in-app), and test with a real call before going live.

What does it cost compared to a human answering service?+

Human legal answering services typically charge per call or per minute of operator time at staffed rates. Telenow bills per minute of actual AI talk time with itemized pricing and no charge for unanswered calls — see the live pricing calculator for your volumes.