AI voice agent

AI answering service for veterinary clinics

Pet owners call while your team is in exam rooms — and emergencies don’t keep office hours. Telenow answers every call, books visits, handles routine requests and routes true emergencies to your on-call protocol.

Try it free Talk to sales

Last updated 2026-09-16

The calls you’re losing today

Front desk in exam rooms

Calls are answered even when every technician is with a patient.

Emergency vs routine confusion

Symptom triage you define separates “ate chocolate” urgency from vaccine bookings.

No-show appointments

Confirmation and reminder calls with instant rescheduling.

What the agent handles

1
Answer & triage
Species, symptom and urgency checked against your emergency list; emergencies route to your on-call or nearest ER per your script.
2
Book & remind
Appointments, vaccinations and boarding requests booked into your calendar with confirmations.
3
Log everything
Call summaries into your practice inbox, sheet or CRM.

Works with the tools you already use

Google CalendarCalendlyGoogle SheetsWhatsApp

Ready-made agent templates

General front-desk receptionist

A polished virtual receptionist that greets callers, answers basic questions, takes messages, and routes calls to the right person or department.

Appointment reminder & confirmation

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Clinic no-show win-back

Gently re-engages patients who missed an appointment and offers to rebook on the spot, sending a booking link and WhatsApp nudge — recovering revenue and care continuity.

Frequently asked questions

Can it triage pet emergencies?+

You approve the triage list. The agent asks about symptoms, flags emergencies to your on-call flow or refers to your designated emergency hospital, and never gives medical advice beyond your approved guidance.

Does it handle boarding and grooming requests too?+

Yes — separate intents can capture boarding dates, vaccination status and grooming preferences, booked or routed however you run those services.

Does the veterinary answering service cover overnight emergency calls?+

Yes. The agent answers every call 24/7, including nights, weekends and public holidays. You choose what it handles on its own and when it transfers to a person.

How much does a veterinary answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.