AI voice agent

AI answering service for appliance repair

A dead refrigerator full of groceries is today’s problem, and the caller books the first company that answers with a real appointment window. Telenow answers every call, captures brand, model and symptom, books the window and runs the confirmations that stop wasted trips.

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Last updated 2026-09-16

The calls you’re losing today

Calls while elbow-deep in a washer

Techs stay on the repair; every new call is answered, qualified and booked without a callback queue.

Wrong-parts second visits

Model numbers read off the rating plate during the call mean the first visit carries the right parts.

Not-home appointments

Day-before confirmation calls and same-conversation rescheduling keep service windows honest on both sides.

What the agent handles

1
Capture the appliance
Type, brand, model number — the agent tells the caller where the sticker usually is — symptom, and how long it has been failing.
2
Book the window
Real availability from your calendar, a service-area check, and your diagnostic-fee policy stated clearly.
3
Confirm & remind
Day-before confirmations by call, SMS or WhatsApp with easy rescheduling — and a summary of every job to your sheet or CRM.

Works with the tools you already use

Google CalendarGoogle SheetsWhatsAppCustom API webhook

Ready-made agent templates

Home-services quote intake

Captures quote requests for home projects — job type, scope and details — saves the lead, and books a free estimate visit so no enquiry slips away after hours.

Appointment reminder & confirmation

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Field service dispatch

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Frequently asked questions

Can it collect model numbers over the phone?+

Yes — the agent asks for the model and serial and tells the caller where the plate usually is (fridge door jamb, washer rim, oven drawer), then reads it back to confirm. If the caller can’t find it, a WhatsApp photo works too.

Can it state my diagnostic-fee policy?+

Yes — your exact wording on every call: the fee, what it covers and whether it applies toward the repair. The agent never invents repair estimates.

Does it handle warranty and out-of-warranty calls differently?+

You can route them differently — warranty calls capture purchase and claim details and follow your manufacturer process; out-of-warranty calls book straight into a paid window.

How much does an appliance repair answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.