AI voice agent

AI answering service for property management

Tenant calls are a 24/7 stream of maintenance, rent questions and leasing inquiries. Telenow answers them all — triaging emergencies to on-call vendors, filing tickets, and booking prospective tenants into viewings.

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Last updated 2026-09-16

The calls you’re losing today

Midnight maintenance calls

Floods and lockouts follow your emergency matrix; everything else becomes a morning ticket.

Rent-chasing time sink

Polite automated reminder calls inside legal calling windows.

Leasing calls missed

Prospects get unit answers and viewing slots on the first call.

What the agent handles

1
Maintenance intake
Unit, issue, severity, access permission and photos via WhatsApp — filed as a structured ticket.
2
Emergency dispatch
Your urgency matrix pages the right vendor or on-call manager with a summary.
3
Leasing & reminders
Viewing bookings for prospects; scheduled reminder campaigns for rent and renewals.

Works with the tools you already use

Google SheetsGoogle CalendarWhatsAppCustom API / PM software webhook

Ready-made agent templates

Tenant maintenance request

Takes tenant maintenance requests around the clock: routes genuine emergencies straight to the on-call line, and for everything else logs a ticket and schedules a technician visit — capturing unit and access details cleanly.

Rent payment reminder

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

Real-estate site-visit booker

Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.

Frequently asked questions

How does it decide what’s a maintenance emergency?+

You define the matrix — typically active leaks, no power/heat, lockouts and safety issues page on-call, while the rest create next-day tickets. The agent applies it consistently at 3am.

Can it file tickets into my PM software?+

Yes — via direct integrations, Google Sheets, or a webhook to any system with an API; each ticket carries unit, issue, urgency and the call transcript link.

Are rent-reminder calls compliant?+

Campaigns run inside the calling windows you set, honour your Do-Not-Call list automatically, and log every attempt — you control script, frequency and hours to match local rules.

How much does a property management answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.