AI voice agent

AI answering service for restaurants

The phone rings hardest exactly when the floor is slammed. Telenow answers every call during service — reservations, takeaway orders, hours and menu questions — so the host stand stays with guests.

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Last updated 2026-09-16

The calls you’re losing today

Rush-hour rings

Friday 7pm calls get answered instead of competing with a full host stand.

Large-party no-shows

Big bookings get confirmation calls and deposit-policy handling.

Repetitive questions

Hours, parking, dietary options and specials answered from your knowledge base.

What the agent handles

1
Reservations
Party size, time, seating preference — booked into your system or sheet with confirmations.
2
Takeaway orders
Menu-aware order capture with pickup-time quotes, sent to your order flow.
3
Answer the FAQ
Menu, allergens policy, hours and directions — consistent and instant.

Works with the tools you already use

Google SheetsGoogle CalendarWhatsAppCustom API / POS webhook

Ready-made agent templates

Restaurant table reservation

Takes table bookings end to end: party size, date and time, checks real availability, books the table or offers the waitlist, and confirms over WhatsApp. Guests can ask a menu or dietary question at any point and be returned to their booking.

Food ordering & takeaway

Takes takeaway and delivery orders by phone: builds the order item by item, makes one tasteful upsell, totals it up, and sends a payment link plus WhatsApp confirmation. Handles menu questions inline.

Restaurant feedback & loyalty

Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.

Frequently asked questions

Can it take reservations into my booking system?+

It books into connected calendars/sheets directly, and into reservation platforms via API or Zapier where available; confirmations go out by SMS or WhatsApp.

Can it take takeaway orders accurately?+

Yes — the agent works from your live menu (knowledge base), confirms items and modifiers back to the caller, quotes your pickup time and sends the order to your kitchen flow.

What about callers who just want a human?+

Yes. You define transfer rules — urgent matters, specific request types, or a caller asking for a human — and the agent warm-transfers the call to your phone with context, or takes a message and notifies you instantly.

How much does a restaurant phone answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.