AI voice agent

AI answering service for water damage restoration

Water damage is priced by the hour it goes untreated — the homeowner ankle-deep at 2am hires whoever answers and can come now. Telenow answers instantly, captures source and severity, pages your on-call crew and starts the insurance paper trail on the first call.

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Last updated 2026-09-16

The calls you’re losing today

The 2am flood call

Standing water can’t wait for a morning callback. The agent answers, follows your emergency script and gets a crew moving.

Storm nights ring all at once

When a storm cell dumps on your service area, every call is answered in parallel — no voicemail, no busy signal.

Missing insurance details

Insurer, policy or claim number and adjuster contact captured up front, so mitigation and documentation start aligned.

What the agent handles

1
Emergency intake
Source of the water, still flowing or stopped, affected rooms and flooring, standing depth — plus photos via WhatsApp for the crew en route.
2
Dispatch the crew
Your on-call rotation gets paged with the address and a summary; the caller hears your approved guidance script — never improvised advice.
3
Start the claim record
Insurer and claim details filed with the job to your sheet, CRM or FSM webhook; follow-up campaigns chase estimates that haven’t signed.

Works with the tools you already use

Google CalendarGoogle SheetsHubSpotWhatsAppCustom API / FSM webhook

By location

AI answering service for water damage restoration — United States

State and city pages with local numbers, hours and rules

Ready-made agent templates

Home-services quote intake

Captures quote requests for home projects — job type, scope and details — saves the lead, and books a free estimate visit so no enquiry slips away after hours.

Field service dispatch

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Outbound lead qualifier

Calls inbound leads and qualifies them on Budget, Authority, Need and Timeline, then routes hot leads to a human and books a follow-up for the rest.

Frequently asked questions

Can it tell callers how to stop the water?+

Only with your approved script — for example, pointing to the main shut-off valve if you choose to include that guidance. The agent never improvises advice; anything beyond the script escalates to your on-call crew.

Does it capture insurance information?+

Yes — insurer, policy or claim number, adjuster contact and whether a claim has been filed, so your estimate and documentation start with the paperwork half-done.

What happens when a storm floods the phone lines too?+

Every call is answered concurrently — surge nights convert instead of ringing out. Concurrency limits are configurable per plan.

How much does a water damage restoration answering service cost?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.