AI voice agent

AI answering service for towing companies

A stranded driver on the shoulder calls tow companies until one answers — hold music is a lost job. Telenow answers every call in parallel, pins down the location, captures the vehicle and its condition, and gets your on-call driver rolling.

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Last updated 2026-09-16

The calls you’re losing today

Stranded callers won’t hold

Breakdown calls are answered in seconds — at 3am or in the after-work rush — and never hit a busy signal.

One dispatcher, five simultaneous calls

Icy mornings and holiday weekends ring all at once; the agent takes every call in parallel and hands dispatch clean, structured jobs.

Impound-line time sink

Release hours, required documents and fee policy answered from your approved script — without touching dispatch.

What the agent handles

1
Pin the location
Address or cross streets, highway direction and exit or mile marker, nearby landmarks — with a WhatsApp follow-up so the caller can share a location pin or photos.
2
Assess & dispatch
Vehicle make and condition — does it roll, is it in a garage, accident or breakdown — then your on-call driver gets paged with the full picture.
3
Handle the desk work
Impound-release questions, ETA status calls and payment-policy questions handled by script; every job logged to your sheet or dispatch system via webhook.

Works with the tools you already use

Google SheetsWhatsAppGoogle CalendarCustom API / dispatch webhook

Ready-made agent templates

Field service dispatch

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Smart IVR receptionist

A modern phone menu that understands both keypresses AND natural speech: "press 1 for sales" or just "I need to pay my bill" both route correctly. Press 0 (or ask) for a human from anywhere — no rigid, frustrating tree.

Frequently asked questions

How does it get an accurate location from a stressed caller?+

It works the way a good dispatcher does — address or cross streets, direction of travel, exits and landmarks — and can send a WhatsApp message so the caller replies with a live location pin.

Can it handle several breakdown calls at the same time?+

Yes — calls are answered concurrently, not queued. A pileup morning is handled the same as a quiet Tuesday, and every job reaches dispatch as a structured summary.

Can it answer impound and release questions?+

Yes — hours, required documents, payment policy and the lot address come from your approved script and knowledge base, so the release line stops interrupting dispatch.

How much does a towing answering service cost per month?+

Telenow bills per minute of actual talk time with itemized, component-level pricing (model, speech, telephony, platform fee). Unanswered and failed calls are not billed. There are no per-call fees and no long-term contract.